Payment, Shipping,and Order Policy
1. Payment Policy
1.1 Accepted Payment Methods
International Clients:
Bank Wire Transfer (Telegraphic Transfer)
Bank Account
Payoneer (for small/sample orders)
Western Union / MoneyGram (limited cases)
1.2 Payment Terms
New Clients / Sample Orders: 100% advance payment required prior to production or shipment.
Bulk Orders:
50% advance payment at order confirmation
50% balance before shipment or upon presentation of shipping documents (for FOB/CIF terms)
Letter of Credit: Available for large orders, to be agreed upon in advance.
1.3 Currency
Payments are accepted in USD, EUR, GBP, AED, and PKR.
All bank and transaction charges (including currency conversion) are borne by the buyer unless otherwise agreed.
2. Shipping Policy
2.1 International Shipping
Mayo Sports exports worldwide using premium international courier services: DHL, FedEx, UPS, and Aramex.
Shipping methods offered:
Air Freight (Express and Economy)
Sea Freight (FCL and LCL containers for bulk orders)
Shipping charges depend on the order volume, destination
2.2 Shipping Documentation
All international shipments include:
Commercial Invoice
Packing List
Certificate of Origin (upon request)
Bill of Lading or Air Waybill
HS Codes and customs declaration forms
2.3 Delivery Times
Sample or ready stock shipments: 3–7 business days.
Bulk production shipments: 7–30 business days after order confirmation and sample approval.
3. Order Policy
3.1 Minimum Order Quantity (MOQ)
Standard MOQ for custom orders: 10 pieces per style/design.
Ready-to-ship stock items may have no MOQ.
Sample orders are available for quality verification.
3.2 Order Placement Process
Inquiry and quotation provided based on client requirements.
Sample approval or final design confirmation.
Proforma invoice issuance with payment terms.
Receipt of advance payment and order confirmation.
Production scheduling and manufacturing.
Quality control inspection.
Shipment and delivery coordination.
3.3 Order Modifications and Cancellation
Order modifications are subject to approval and may incur additional charges.
Cancellation of orders is permitted before production starts and may be subject to fees.
Custom orders are generally non-cancellable once production has begun.
4. Returns and Refunds
Returns for manufacturing defects or shipping damages must be reported within 7 business days of receipt, accompanied by photographic evidence.
Custom and personalized products are not eligible for returns unless defective.
Refunds or replacements will be processed only after verification of the claim.
Contact Information
For further inquiries or assistance:
📧 www.mayosports.store
📞 Phone/WhatsApp: +92-3254851952